Don’t Toss Your Old Nikes: How to Use the 2-Year Warranty
Before you toss those broken sneakers, check the tag! Nike offers a powerful 2-year warranty against manufacturing defects that most shoppers completely overlook. Here is how to get a replacement or a gift card for your old gear.
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We have all been there: you invest in a premium pair of Nikes, and six months later, the sole starts to peel or the Air bag pops. Most people assume that because they are past the 60-day return window, they are out of luck. However, Nike’s official policy actually protects your purchase for much longer than you think.
If your shoes or gear develop a manufacturing flaw, you have two full years from the date of manufacture to file a claim. This policy isn't for normal wear and tear (like thinning soles from running hundreds of miles), but it is designed to protect you against "material or workmanship flaws."
Step 1: Check Your Manufacture Date
You don’t need to dig through your emails for an old receipt to see if you are eligible. Instead, look at the small white tag inside your shoe (usually found on the tongue or the side).
You will see a date range or a specific date of production. As long as that date is less than two years old, you can still submit a claim to Nike.
Step 2: Start the Claim
There are two main ways to handle a warranty issue:
- In-Store: If you bought the shoes at a Nike store, you can bring them back to any Nike retail location. A store athlete will inspect the shoes on the spot. If they agree it is a manufacturer defect, they can often process the exchange right then and there.
- Online: If you bought them on Nike.com or through the app, you can start a claim online. You will need to provide photos of the flaw and the tag. Once approved, you will mail the shoes back and receive a gift card via email.
What Counts as a "Flaw"?
Nike is generally very fair with this policy, but it must be a legitimate defect. Common examples include:
- The stitching on the upper coming apart prematurely.
- The glue bond between the sole and the shoe failing.
- The "Air" unit deflating or popping without a puncture.
- Plastic eyelets or lace loops snapping.
Most people leave money on the table because they don't know these corporate policies exist. By knowing how to read your shoe tag, you can ensure you always get the quality you paid for.
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